Top Reasons why a Client Chooses a Personal Trainer

When a client chooses a personal trainer it’s not a spur of the moment decision. They will almost always have a goal in mind, something they’re working towards and need help to achieve, and they’ll aim to find the best personal trainer to help them get there.

What do clients look for and how do they choose a personal trainer?

  • Referral/Word of Mouth – if a potential client has heard of (and seen) the progress you’ve made with another client they’ll be much more likely to sign up to your service.
  • Location – potential clients are looking for personal trainers within reach. They’ll also have certain preferences in terms of where they train. Some clients will want to train at home (yours or theirs) while others prefer the gym or outdoors.
  • Availability – a client needs a trainer who is available when they are.
  • Experience – potential clients want to know that you’re good at what you do. They will look to see how long you’ve been working as a personal trainer and any previous experience you have.
  • Qualifications – some feel reassured by qualifications and will happily choose the most qualified trainer over the most affordable.
  • Appearance – it’s a fact of life that we’re often judged by our appearance. When it comes to choosing a personal trainer, clients want someone they can trust, someone they feel comfortable with and, in terms of fitness, a trainer whose physique reflects what they want to achieve.
  • Specialist Area – every client has a goal or target in mind when they choose to use a personal trainer service. Whether it’s weight-loss, recovery or training for an event, clients want to know that they’re working with someone who can help them achieve their end goal.

What does this mean for personal trainers? How can you use this to your advantage and increase your client base?

To ensure that you’re finding your ideal client and they’re finding you, you need to be present.

You need to advertise yourself everywhere – you should have a professional website and social media accounts (choose the ones that work best for you). Include information about where you’re based, the facilities you offer, your working hours (include an availability calendar where possible), list your experience and qualifications, note your specialist areas and include a professional photo wearing a customised personal trainer uniform.

Then you need to optimise your website for local search. Set up a Google My Business listing which will help clients in your local area find you.

If you work in a gym-setting, network. Talk to as many people as possible to help spread the word about what you offer and always conduct yourself in a professional, helpful and approachable manner.

Encourage your clients to talk. Ask them to spread the word to their friends and family verbally and through social media. You could even make it an incentive for them to share pictures of their progress, tagging your social media profiles when they do.

Now it’s over to you, look at your marketing and ask yourself if potential clients can find everything they need to know about your service?

 

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